Privacy policy

Last Updated: 04-09-2025

This policy explains how Sydney Unique collects, uses, stores, and protects customer information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, customers agree to the terms of this policy.

1. Scope

This policy applies to all personal information collected through Sydney Unique’s website, mobile applications, and customer service channels.
It applies to customers, website visitors, and any individuals whose personal data we process in the course of our business activities.

2. Definitions

  • Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, including but not limited to name, email address, shipping address, and payment details.
  • Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
  • Customer: A natural person whose personal information we collect in the course of providing our goods and services.
  • Disclosure: Providing personal information to another individual, company, or organisation outside Sydney Unique, including service providers and government agencies, as permitted or required by the Privacy Act 1988 (Cth).

3. Information We Collect

We may collect the following categories of personal information:

  • Identifiers (e.g., name, postal address, email address, phone number)
  • Commercial information (e.g., purchase history, products viewed)
  • Payment and billing information (processed securely by third-party payment providers)
  • Internet or network activity (e.g., IP address, browser type, pages visited)
  • Geolocation data (approximate location based on IP address)
  • Customer communications (emails, messages, or calls with our support team)

4. How We Use Your Information

We use personal information for the following purposes:

  • To process and deliver orders
  • To provide order confirmations, updates, and customer service
  • To personalise and improve our website, products, and services
  • To send marketing communications where permitted by law
  • To detect and prevent fraudulent or unauthorised transactions
  • To comply with applicable laws and legal obligations

5. Sharing of Information

We may share personal information with:

  • Shipping carriers for order delivery
  • Payment processors for secure transactions
  • IT and marketing service providers to support our operations
  • Government authorities when required by law

We do not sell personal information for monetary gain. Some data sharing (such as for targeted advertising) may be considered “sharing” under CCPA/CPRA, and consumers have the right to opt out.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential site functions (e.g., shopping cart)
  • Analyse website traffic and performance
  • Deliver targeted advertising and marketing (where permitted)

Customers can manage or disable cookies via their browser settings.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate or incomplete personal information
  • The right to request deletion of your personal information (subject to legal or business requirements)
  • The right to opt out of direct marketing communications
  • The right to make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us as described in Section 12. We may need to verify your identity before processing your request.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

10. Children’s Privacy

Our services are not directed to individuals under the age of 15. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information in accordance with the Privacy Act 1988 (Cth).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date revised accordingly.

12. Contact

For privacy-related questions or to exercise your rights:
Email: service@sydneyunique.com